Privacy Policy

At ballcoach, we take your privacy seriously. This policy explains what data we collect, how we use it, and your rights regarding your information.

1. Data we collect

When you use ballcoach, we may collect:

• Account information: Name, email address, profile details
• Performance data: Training logs, match data, session notes, goals, progress tracking
• User input: Questions, voice recordings (if you use voice features), chat history with the AI coach
• Device information: Device type, operating system, app version
• Usage data: Features used, session duration, app interactions

2. How we use your data

We use your information to:

• Provide personalized training recommendations and AI coaching
• Track your progress and analyze your performance over time
• Improve our app's features and user experience
• Send you updates, tips, and important service notifications
• Respond to support requests and troubleshoot issues

We do NOT sell your data to third parties. Your training data is yours.

3. Data storage & security

Your data is stored securely on encrypted servers. We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.

However, no system is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

4. Third-party services

We use trusted third-party services to operate ballcoach, including:

• Cloud hosting: To store and process your data securely
• Analytics tools: To understand how users interact with the app (anonymized data)
• AI providers: To power our intelligent coaching features
• Payment processors: To handle subscriptions (if applicable)

These services are bound by their own privacy policies and are required to protect your data.

5. Your rights

You have the right to:

• Access your data: Request a copy of all data we hold about you
• Correct your data: Update or fix any incorrect information
• Delete your data: Request full deletion of your account and associated data
• Export your data: Download your training logs and progress history
• Opt out: Unsubscribe from marketing emails (you'll still receive important service updates)

6. Data retention

We keep your data for as long as your account is active. If you delete your account, we'll remove your personal data within 30 days, though some anonymized data may be retained for analytics and improvement purposes.

7. Changes to this policy

We may update this privacy policy from time to time. If we make significant changes, we'll notify you via email or through the app. Continued use of ballcoach after changes means you accept the updated policy.